Policies
Quiet Hours
9 PM - 7 AM
If you are checking in late or leaving early, please be considerate of your fellow campers.
Cabins / Luxury Tents / Bunkhouse
Check-in: 3 PM - 7:30 PM Monday - Wednesday
Check- in: 3 PM - 9 PM Thursday - Sunday
Check out - 10 AM
RV & Campers
Check-in: 1 PM - 7:30 PM Monday - Wednesday
Check-in 1 PM - 9 PM Thursday - Sunday
Check-out - 12 PM
Parking
Registered vehicles are permitted to park in designated areas ONLY. Please do not park in RV sites. The daily rate for that site will be applied automatically to the card on file if an unauthorized vehicle is parked in an RV site. Each cabin, RV, and tent site reservation includes one parking spot. If you require parking for additional vehicles, permits are available at the office for $30. Saddle Mountain parking passes must be displayed in your vehicle at all times during your stay.
Fire
Charcoal and wax logs (Duraflame) are authorized for use as fuel for the fire pits and BBQs at Saddle Mountain. Additionally, propane gas cooktops are permitted. Wood Fires are not allowed anywhere at Saddle Mountain. A minimum of $150 will be assessed if evidence of burning wood is found at your site.
Public Areas
Public areas such as the restrooms, showers, gazebos, outdoor games, pool deck tables, and sun chairs are open to all guests on a first-come, first-served basis. Saddle Mountain is a family park. Use caution in all areas, as many kids are present.
Swimming Pool
Our pool is open from 10 AM to 9 PM. Children must be accompanied by an adult at all times while at the pool and in the pool deck area. The pool is heated from May through October and is exclusive to guests staying at Saddle Mountain. Infants and toddlers are required to wear swimming diapers if they are going to be in the water. A baby changing table is available in the pool bathrooms. Please shower before getting into the pool. Pets and glass of any kind are not permitted in the pool area.
Children's Playground
Our playground is open all year from 9 AM to 9 PM. Children must always be accompanied by an adult while at the playground. Pets and glass of any kind are not permitted in the playground area.
Conserve Water
California experiences drought conditions year round. We ask that you conserve water when
showering or using the sink. Thank you!
Trash
Please place all loose trash and recyclables in the appropriate containers located in the designated trash bins around the park.
Pet Policy
-
RV, Walk-in, Drive-in, and Partial Hookup: Pet fee of $5 per night, dogs and cats under 75 lbs
-
Luxury Tents: Pet fee of $50 per stay, small pets only under 30 lbs maximum of 1 pet
-
Cabins: Pet fee of $75 per stay, small pets only under 30 lbs maximum of 2 pets
Pet Rules:
Pets must be fully trained, kept on a leash at all times, and must not be left unattended. They are not allowed in the pool area or children’s playground. Owners are responsible for cleaning up after their pets and must ensure their pets do not cause disturbances, such as excessive barking, that may inconvenience other guests. In cabins and luxury tents, pets are not allowed on furniture or beds, and additional charges may apply for excessive damage or cleaning. Guests are responsible for any property damage or personal injuries resulting from their pet’s behavior.
WIFI
WiFi is complimentary at Saddle Mountain. It is strongest by the office deck, and no password is
required.
TV Channels
● 2 ABC
● 3 NBC
● 4 CBS
● 5 FOX
● 6 Fox News
● 7 Discovery
● 8 TNT
● 9 TBS
● 10 AMC
● 11 History
● 12 Nick Jr.
● 13 A&E
Hiking
Saddle Mountain offers over 4 miles of hiking trails exclusive to Saddle Mountain guests. The trail features stunning vistas with oak trees, towering Monterey pines, and redwoods. The highlight of the hike is the 2-mile mark, where hikers can enjoy 360-degree views of the mountains of Big Sur, Carmel Valley, and the Pacific Ocean. For a full list of hikes in the area visit at: www.alltrails.com
RV's 8-Day Cancellation Policy
If you need to cancel your reservation, all cancellation requests must be made by email and include the confirmation number.
Cancellations made 8 days or earlier prior to check-in time and date will incur a $20.00 per night cancellation fee, and the remaining deposit will be refunded. For cancellations within 8 days of check-in or for no-shows, you will forfeit all payments made, and the remaining reservation dates will be canceled. Please note that a different cancellation policy applies to group bookings or reservations of 7 days or more.
Reschedules/Changes:
All requests for reschedules/changes must be made 8 days or earlier prior to check-in time and
date by email with the confirmation number. Please note that price adjustments will apply to any
reschedules/changes. All rescheduled reservations are non-refundable.
Cabins, Luxury Tents & Bunk House 30 Days Cancellation Policy
If you need to cancel your reservation, all cancellation requests must be made by email and include the confirmation number.
Cancellation 30 days prior:
You can cancel up to 30 days before the check-in date (3 pm) of arrival with a cancellation fee of 10% of your stay’s total cost or a $100.00 administrative/cancellation fee per site (whichever is greater).
Cancellations within 30 days:
Cancellations made within 30 days of check-in or failure to check-in/arrive on the reservation date ("NO SHOW") will result in the forfeiture of all payments made.
Reschedules/Changes:
All requests for reschedules/changes must be made 30 days (or earlier) prior to the check-in date by email with the confirmation number listed. Please note that price adjustments will apply to any reschedules/changes. All rescheduled reservations are nonrefundable.
Balance Due:
All reservation balances will be automatically charged 30 days prior to the check-in date unless the guest requests an alternative payment method prior to the balance due date. It is the guest's responsibility to ensure that the original card on file is active and can be processed. If the card on file is declined, we will issue a follow-up email, and the guest has 48 hours to respond and update their credit card information. If the total balance is not received 32 days prior to the arrival date, the reservation will be automatically canceled, and the full deposit will be forfeited.